9:41
Confirm Substitute
Original Item
Free Range Eggs 6pk
R 42.99
Substitute
Large Eggs 6pk
R 32.99
R 10.00 cheaper
Customer will be charged R 32.99 (lower price applies)
Customer Preference
Contact me for approval

Screen Annotations — OPS-P-012 Confirm Substitute

Screen ID: OPS-P-012
Flow: Confirm substitution
Previous: OPS-P-011 Substitute Search
Next: OPS-P-013 Customer Pending / OPS-P-004 Pick List
Comparison Card: Shows original item and substitute side by side with a swap icon between them. Each shows product image, name, and price for clear comparison.
Price Comparison: Green success banner showing the price difference. "R 10.00 cheaper" badge. Always charges the lower price to the customer as per platform policy.
Customer Preference: Blue info banner showing the customer's substitution preference ("Contact me for approval"). If preference is "Allow substitutions," the picker can proceed directly. If "Contact me," it triggers the customer approval flow (OPS-P-013).
Actions: 1. "Confirm Substitute" — sends notification to customer if approval needed (OPS-P-013), or directly confirms if auto-approve is set 2. "Choose Different" — returns to substitute search