9:41
Awaiting Approval
⏳

Waiting for Customer Approval

Sarah J. has been notified about the substitution

Time remaining: 4:32
Substitution
Free Range Eggs 6pk → Large Eggs 6pk

Auto-approve in 5 minutes if no response

Screen Annotations — OPS-P-013 Customer Pending

Screen ID: OPS-P-013
Flow: Waiting for customer approval on substitution
Previous: OPS-P-012 Confirm Substitute
Next: OPS-P-004 Pick List (continue other items)
Waiting State: Centered layout with animated hourglass icon, clear "Waiting for Customer Approval" title, and notification confirmation ("Sarah J. has been notified").
Timer: Countdown showing remaining time for customer to respond (4:32). Prominent pill-style display with warning colour for urgency.
Substitution Summary: Compact card showing Original → Substitute for quick reference.
Auto-Approve: Note that substitution will be auto-approved after 5 minutes of no response. This prevents orders from being held up indefinitely.
Continue Picking: Critical UX decision — the picker can continue picking other items while waiting for customer response. This maintains productivity. The substitution item is marked as "pending approval" in the pick list.